Case Manager
Case Manager Job Description
About Hope Alive
Hope Alive is a Christ-centered nonprofit ministry dedicated to the mission of “bringing hope and encouragement with Christ-like love to emotionally hurting people”. Our vision is “a future where every life is valued, every story has redemption, and all find hope and healing in Christ’s love”. Through our Community Counseling and Residential programs, we provide professional mental health support to women in crisis as well as individuals, couples, and families in need. We seek employment candidates who share our commitment to Christ and our heart for this mission.
Job Title: Case Manager
Location: 1747 N. Wells Street Fort Wayne, IN
Hours: Monday–Thursday, primarily 8:30 a.m.–4:30 p.m.; one evening per week required with adjusted daytime hours; 28–32 hours/week; participation in a shared night/weekend on-call rotation; occasional overtime as needed.
Compensation: $18–$22/hour, depending on qualifications
Supervisory Responsibilities: None
Position Overview
The Case Manager plays a vital role in supporting women in Hope Alive’s Residential Program. This position provides individualized case management, advocacy, and resource coordination to help clients achieve stability, develop life skills, and move toward greater independence and hope.
Key Responsibilities
Client Support & Case Management
- Assess client needs, strengths, and barriers and develop individualized care plans
- Provide ongoing, compassionate support related to mental health, housing, employment, and daily living skills
- Collaborate with clients to set goals and monitor progress
- Facilitate groups and classes as needed
Resource Coordination & Advocacy
- Connect clients with internal and community resources, including healthcare, housing, employment, transportation, and social services
- Advocate for clients within community systems and assist with applications and navigation of services
Documentation & Compliance
- Maintain timely, accurate client documentation, including care plans and progress notes
- Complete reports and documentation required for grants and program accountability
Collaboration & Ministry Support
- Work closely with counseling and residential staff to provide integrated care
- Participate in team meetings, trainings, and case reviews
- Assist with ministry-wide activities such as marketing and fundraising, as appropriate
Qualifications
- Bachelor’s degree in Social Work, Psychology, Human Services, or a related field required
- Experience in case management or related human services work with strong clinical skills
- Knowledge of community resources, housing systems, and mental health services
- Strong organizational, communication, and interpersonal skills
- Self-motivated and proactive, with the ability to take initiative while working within a collaborative, mission-driven team
- Commitment to self-care and healthy boundaries
Preferred Qualifications
- Experience working with individuals experiencing homelessness, trauma, or mental health challenges
Physical & Work Requirements
- Ability to perform routine physical tasks including walking, standing, lifting up to 30 pounds, and navigating stairs
- Ability to sit and work at a computer for extended periods
- Occasional high-stress situations when working with clients
- Valid driver’s license and reliable transportation
- Work performed primarily on a tobacco-free campus
What We Offer
- Supportive, faith-based work environment
- Paid time off and holidays
To Apply
Submit a resume, cover letter, and three professional references to Dawn at dawne@hopealivefortwayne.org. Please include “Case Manager Application – [Your Name]” in the subject line.
Hope Alive is committed to fostering a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex, or disability.