Supervisor Nurse Educator
The Supervisor/ Educator is typically a bachelor’s educated nurse, prepared for the practice across the continuum of care, within any healthcare setting in today’s changing healthcare environment. S/he must be adequately prepared by experience and training to educate and mentor the MST team including experienced and new staff. S/he must be adequately prepared by experience and training to care for patients ranging in acuity from non-urgent to life threatening. S/he must demonstrate an ability to cope with emergency situations while displaying calm and demonstrate recognition of the value and dignity of the individual.
The Supervisor/Educator is expected to:
1. Plans, develops and proceeds with education of new staff (RN and CNA), including development of employee orientation, preceptorship, and evaluation programs.
2. Lead efforts to assure regulatory compliance with core measures, best practices, performance improvement initiatives, and data collection and analysis.
3. Participates in regulatory work (e.g.: Joint commission team site visits, mock surveys, etc.)
4. Analyze situations associated with process or system failures, works through RL-6 reporting and Sentinel Event reporting. Assists with process change to help prevent these situations from reoccurring.
5. Lead and mentor unit specific staff, through patient experience initiatives, including Interdisciplinary Team Reports, Bedside reports, Patient Rounding, etc.
6. Works with manager to roll out employee engagement initiatives, including engagement action plans and staff recognition efforts.
7. Provide formal and informal staff education and assist with competency development and assessment.
a. Coordinate annual staff competency fairs
b. Plan and develop educational sessions for areas of specialty. Either Acute Care Service Line (Acute Rehab, Medical or Surgical); or,
c. Provide various educational offerings as assigned, and based on organizational needs
8. Assist in the research, development, and implementation of care policies and procedures.
9. Analyze, evaluate, report, communicate, and implement emerging care trends.
10. Age specific standards: The individual in this position must demonstrate knowledge of the principles of growth and development over the life span of the patient. In addition, he/she must possess the ability to assess patient data relative to age specific needs and provide care as described in the department’s policies.
11. Collaborate with the healthcare team (nursing, providers, ancillary services and environmental services) to optimize clinical care.
12. Perform employee evaluations and competency assessments.
13. Provide complex patient and family education.
14. Assist in procuring, scheduling, and assigning staff, using standardized acuity assessments.
15. Participate in Northern Light Health System IS activities in evaluating order sets, Joint Practice Protocols, and other IS activities as needed.
16. Communicate activities, functions, roles, and projects with key constituents.
17. Collaborate with Colleges and Higher education institutions to develop high quality, effective student rotations.
Competencies and skills:
* Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
* Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
* Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
* Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
* Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
* Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
* Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
* Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
* Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
* Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
* Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
* Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
* Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
* Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
* Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
* Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
* Registered Nurse
* Bachelor's Degree
* Potential exposure to diseases or infections.
* Work beyond the regularly scheduled hours.
* Potential exposure to hazardous materials.
* Alternate shift schedules (day, evening, nights, weekends).
* Potential exposure to very hot or cold temperatures.