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Title:                                     Program Manager
Responsible to:                    Senior Director of Programs
Employment Status:            Exempt, Full-time
Position Summary:
The Program Manager directs the delivery of effective high-quality services of one or more programs serving youth and/or young adults. Duties include direct supervision and oversight of all service planning and delivery, program and resource development and management, personnel management including hiring, evaluation, coaching, and training. The Program Manager provides leadership congruent with applicable regulation as well as agency policy, values, and mission; provides management reports as required; and leads significant program committees or efforts as assigned. The Program Manager has direct reports and manages the funding stream(s). The Program Manager represents the agency and program with funders, governmental agencies, and community providers. Other duties as assigned.

·        Developing Professionally/Leading Oneself
o  Participates in individual and group supervision meetings, quality improvement activities, agency committees, peer reviews, and trainings as assigned.
o  Demonstrates cultural responsiveness; works with the “whole person;” is welcoming, inclusive and respectful; embodies cultural humility; appreciates diversity.
o  Seeks opportunities to improve skills, knowledge, and abilities.
o  Uses performance evaluations and feedback to improve performance.
o  Embodies trauma-informed leadership principles: Manages stress, maintains health; is self-aware and regulates emotions in order to be present for and responsive to others; is reflective and thoughtful when faced with complex, uncertain or ambiguous situations; motivates through relational rather than authority-based approaches.
·        Behaving Professionally and Ethically
o  Maintains excellent and healthy interpersonal boundaries and adheres to all agency and industry ethical and practice standards including abuse reporting and maintenance of participant confidentiality.
o  Adheres to all agency and program policies including Boundary Code of Ethics, Core Competencies, Code of Conduct, False Claims, Health Insurance Portability and Accountability Act (HIPAA), Employee Handbook and county, state and federal regulations.
·        Leading and Developing Others
o  Guides services and provides clinical supervision and programmatic leadership to program team based on a genuine belief in and in a manner consistent with FF core values of participant/family-centered, individualized, culturally responsive, strength-based, complexity capable, trauma-informed, and needs-driven practice. Encourages staff commitment to these core values.
o  Assumes responsibility for every aspect of the daily operations and strategic direction of the program.
o  Ensures regulatory (agency, local, state, and federal) compliance in all aspects of services, service documentation and service record management.
o  Fosters effective teamwork
o  Motivates others, celebrates successes, and manages change
o  Engages in collaborative decision-making.
o  Supports program staff adherence to policy and procedures.
o  Cultivates external relationships and effectively represents FF in the community, providing training and/or outreach to community partners as needed.
o  Coordinates and/or delivers initial and ongoing trainings in relevant practices for program, participant, and staff learning needs.
o  Facilitates staff or other meetings to exchange information and/or to ensure fidelity to evidence-based or other practices being employed.
o  Recruits, hires, coaches, develops, supervises, trains and evaluates program staff, including professional and paraprofessional staff.
o  Develops and ensures competence of staff to interventions being used and required skills to partner with participants and families.
o  Collaborates with supervisees to support participants and families to identify natural supports and access needed community resources.
o  Provides individual and/or group supervision weekly for each supervisee, in addition to informal supervision and consultation as needed.
o  Provides on-call training and back-up support/consultation for staff on call.
·        Providing Services
o  Provides direct services to participants as needed (i.e., as part of program model, when a supervisee is out, or during a crisis or vacancy) including assessment, mental health services, case management/care coordination, participant/family team meeting facilitation, etc. Adheres to the competencies as described in the Clinician job description.
o  Occasionally participates in providing on-call services on a rotating basis.
o  Delivers services with an awareness and integration of the developmental milestones of children, youth, or young adults, including those impacted by trauma.
o  Utilizes de-escalation techniques, including but not limited to: attentiveness to potential triggers/stressors and early indicators of distress; motivational interviewing; reflective listening; providing responses that rely on engagement and empathy; modeling composure through use of calm voice and neutral facial expressions; remaining self-aware of verbal and non-verbal communication, demonstrated ability to adjust verbal and non-verbal communication, prompting for use of known coping skills; etc., to defuse distress and ensure safety in a manner that aligns with the trauma informed care model. 
o  Responds to participant/family complaints and suggestions in accordance with agency policy.
·        Documenting
o  Ensures supervisees meet all service documentation standards, adhering to all administrative and service delivery goals. 
o  Reviews and signs all treatment plans, progress notes, and reports written by supervisees in accordance with agency policy.
o  Ensures timely completion of performance evaluations.
o  Utilizes technology (i.e., Electronic Health Record, timekeeping system) effectively to complete documentation including collection and reporting of program activities and employee time and attendance reporting.
o  Prepares all program, clinical, and fiscal reports for submission to the funder(s), regulatory agencies, or others.
·        Planning and Organizing
o  Establishes mechanisms to assure the quality of the program including documentation, standards of practice, and compliance with external regulatory agencies and funders.
o  Develops, implements, and ensures compliance with program standards including but not limited to outreach, intake, discharge, staff service delivery/workload, Medi-Cal, Utilization Review/Chart Review, MHSA, and other clinical best practice standards.
o  Develops policies/procedures as needed.
o  Assumes responsibility for every aspect of the daily operations and establishes and enacts the strategic direction of the program.
o  Organizes, plans, prioritizes, and executes program projects or improvements in order to achieve desired results.
·        Managing Resources
o  Ensures program attains fiscal and contract outcomes.
o  Develops and manages budgets; manages costs, revenues, and staff resources.
o  Interfaces effectively with Support Services departments (IT, Facilities, Training, Data, Quality Assurance, etc.) to manage facilities, technology, and equipment.
o  Drives on agency business as required.
·        Working with Others
o  Acts as agency emissary to build collaborative relationships with funders, regulators, families, community meeting members, and other stakeholders.
o  Serves on agency committees/workgroups or implements agency projects as assigned.
o  Acts as a liaison with community service providers in assuring that program conducts effective outreach and remains responsive to the community’s needs without compromise to program intent.
o  Facilitates meetings as needed with other agencies.
o  Builds positive relationships and is respectful of others
o  Works closely with other TAY/youth-serving agencies to build and maintain relationships and to ensure quality of care with mutual participants.
o  Attends county oversight meetings and works collaboratively with Social Services, juvenile justice, county behavioral health staff, and/or other relevant governmental or partner agencies.
o  Communicates clearly and effectively, verbally and in writing, with co-workers, supervisors, supervisees, and participants.
o  Comprehends, follows, and clearly conveys instructions to others.
o  Intentionally considers the mode, timing, frequency, method, context, and amount of information to offer to others.


  1. M.A. or M.S.W. Degree and LCSW or MFT.
  2. Two (2) years post-licensure experience, if supervising staff who are pursuing licensure with the B.B.S.
  3. Demonstrated understanding of the developmental milestones of children or youth to provide to provide care, treatment and services, for applicable programs.
4.    Demonstrated knowledge in the areas of diagnostic assessment, individual/family/group behavioral treatment methods for target population of program.
5.   Demonstrated knowledge of risk assessment, including danger to self or others, and effective community-based interventions for those with high risk.
6.     Demonstrated ability to utilize de-escalation techniques that align with the trauma informed care model as part of intervention strategy for working with participants in crisis who are responding to triggers/stressors and/or demonstrating early indicators of distress.
  1. Demonstrated cultural responsiveness in working with diverse families and communities.
  2. Must have access to dependable transportation available and personal car insurance.
  3. Clean driving record: current CA Driver’s License or ability to obtain within 10 days after hire.
10. Must have access to dependable transportation and personal car insurance, meeting minimum liability coverage required for position if driving for work or transporting participants, if not using an agency vehicle.
  1. Basic computer and keyboarding competence with the ability to use Microsoft Office Suite.
  1. One or more years of supervisory or program management experience.
  2. One or more years of residential, community-based, or wraparound experience.
  3. One or more years post-graduate school experience with program target population (i.e. intellectually disabled, homeless, youth or young adults with mental health issues); at least one-year experience with program modality (i.e. school-based, residential, mobile/community-based, assertive community treatment, wraparound, etc.). 
  4. Demonstrated ability to assess, triage and organize work.
  5. Demonstrated ability in using a strength-based, culturally competent approach to supervision, participant and community service.
  6. Experience with or knowledge of designing, supervising, monitoring, changing, and discontinuing individualized behavioral health interventions.
  7. Experience with relevant evidence-based practices (e.g., CBT, DBT, trauma-informed approaches).     
  8. Experience in and demonstrated ability in behavioral, crisis management and family/individual/group therapy skills. 
  9. Fluency in prevailing language(s) of the community served.