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Weekend Front Desk Coordinator

Job Title: Weekend Front Desk Coordinator        Effective Date: 8/30/2022
Reports to: Member Services Supervisor             Salary Range: Starting at $19.82 per hour 
Job Summary:
The Front Desk Coordinator is a key role and requires a positive attitude, professional boundaries, expert patience and a welcoming persona while managing a busy front desk. On a daily basis over one hundred users interact with our front desk and the Front Desk Coordinator is a source of hospitality and connection. The Front Desk Coordinator must be able to use good judgment regarding admittance to the Club and follow all posted policies and procedures in a consistently fair manner.  This position reports to the Member Services Supervisor. Goals and objectives are established and evaluated by the Deputy Director. This position requires on-site work.
  • Sign in members and volunteers on appropriate database/books; be sure to give all visitors a name tag.
  • Maintain the whiteboard in the lobby with current information.
  • Answer/make phone calls and intercom announcements in a courteous and professional matter.
  • Receive incoming mail, date stamp and disburse.
  • Take messages and direct phone calls appropriately.
  • Greet visitors and explain Chief Seattle Club services.
  • Monitor video surveillance.
  • Maintain and order office supplies, including printed material and other supplies.
  • Copying, faxing, and filing. 
  • Assign approved volunteers to the front desk; appropriately train volunteers the front desk procedures.
  • Light housekeeping: sanitize the countertops throughout the day, make sure desk remains clutter free, clean the door glass, and check the lobby for cleanliness throughout the day
  • Greet Chief Seattle Club partners and assist them as needed.
  • Attend daily huddles and monthly all staff meetings.
  • Triage community members to appropriate team member.
  • Communicate any stationary office supply needs to supervisor .
  • Using best judgement to unlocking the front doors and entering community members into the building.
  • Effectively de-escalating situations within the Day Center’s lobby area.

Proven Experience
  • Excellent communication skills.
  • Intermediate technology skills with Microsoft Office. 
  • Comfortable with computers and other office equipment .
  • Ability to handle complaints/conflicts in a calm and professional manner.
  • Experience working with homeless and/or low-income population is preferred.
  • Must have a strong understanding of historical and intergenerational trauma among Indigenous communities.
  • Strong crisis intervention skills with ability to prioritize and handle multiple tasks under stressful conditions.
  • Great customer service skills.

Other Factors
  • CPR & AED first aid certification
  • Formal professional de-escalation training
  • Experience working with Native American population and/or strong awareness of Native Culture.
  • Experience working with HMIS and Clarity client database.

Education and Experience:
  • High School Diploma/GED
  • Ability to follow directions and established safety procedures.

Physical Requirements: 
  • Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees is available.
  • Lifting, stretching, pulling and pushing up to 60 lbs.
  • Continuous standing, walking and sitting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All employees, volunteers, and contractors must be vaccinated unless approved for or an exemption. An exemption may be possible for specific religious or medical reasons. More information can be provided upon request. 

Equal Employment Opportunity
Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.

Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.