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Resources and Services Navigator

Want to work in a fast-paced small team environment? Want to make a difference with families facing homelessness and work with our community? The Service Integration – Navigation program has an opportunity for a Resources and Services Navigator. The ideal candidate will work closely with our community partners and create plans with families that promote stability, self-sufficiency, health, and safety so that children may be cared for in their own homes or in the homes of relatives. Apply today to make a difference!

This is a full-time benefitted position located in our Twin Falls office. This position will be able to hybrid telecommute after probation. 

We have the one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 
  • excellent medical, dental and vision insurance-employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental 
  • generous vacation and sick leave accrual beginning as soon as you start 
  • 11 paid holidays a year 
  • paid parental leave
  • multiple savings plans, optional 401K, and optional 457
  • basic life insurance for employee and family 
  • employee covered at one times annual salary
  • spouse covered at $10,000
  • child covered at $5,000
  • wellness programs 
  • ongoing training opportunities 
  • an opportunity for student loan forgiveness  
  • and more!
Our generous benefits package increases the total compensation of a full-time (benefits eligible) Resources and Services Navigator making $20.82/hour to an estimated $31.31/hour.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

Example of Duties

  • Identify individual and family strengths and service needs through skillful interviewing and discussion with participants, and review of enrollment forms and requests for service. 
  • Provide appropriate information, referral and diversion to community resources to meet identified needs. 
  • Identify and schedule additional assessments, gather collateral information as needed for processing applications and for assessments. 
  • Provide interim case management to facilitate client access to support services; take action to reduce risk to client by making appropriate referrals; develop interim case plan and work with participants to ensure goals are met. 
  • Introduce and educate families on department services and community resources, the assessment process, and participant rights. 
  • Assist and support families in the identification of needs, completion of applications, development of service goals, and the assessment process. 
  • Refer cases to cross-program teams for development of an integrated service plan and ongoing case management.

Minimum Qualifications
You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. If it is a written answer, please make sure you answer each question with enough detail to determine how you meet the requirements. Do not put “See resume” as your answer to written questions. Answer each written question thoroughly. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.

  • Good knowledge of human services principles and practices.
  • Experience in case management.